HiCOZY provides a warranty on each of our products. If you need to submit a warranty for your product, please fill in the following form and we will get back to you within 24-48 hours.

Warranty length varies depending on the specific product you purchased. This warranty extends only to personal use and does not extend to any product that has been used for commercial, rental, or any other use for which the product is not intended. There are no warranties other than the warranties expressly set forth with each product.

Please note that this warranty is effective from the date of initial purchase and it is non-transferable and applies to the original purchase solely.

This Warranty is void without proof of purchase. Please be aware that this Warranty supersedes all other warranties and constitutes the entire agreement between the consumer and HiCOZY®. Any changes to the Terms and Conditions of this Warranty must be in writing, signed by a representative of HiCOZY®. No other party has the right or ability to alter or change the Terms and Conditions of this Warranty.

HiCOZY always hopes to provide our customers with excellent products and customer service. If you believe your product is defective, contact HiCOZY for warranty service at 1-866-444-2699 or support@hicozy.com. In your correspondence with HiCOZY, please describe the problem and request a return material authorization (RMA) number. You will also need to provide the proof of purchase, return shipping address and a daytime phone number.
After a HiCOZY representative confirms that your product is defective and is still under warranty, you will receive an RMA and return notice.

30-day hassle-free will be expired 30 days after the date of purchase and only quality issues will be handled if the return exceeds the window period.
As for purchase from third-party distributors other than HiCOZY official website, please contact the distributors for warranty issues.