Return & Exchange Policy
HiCOZY provides a warranty for each of our products. You can find the precise warranty period of your product in the instructions inside the box or on the chart below. Please note this warranty is effective from the date of receipt. It is non-transferable and applies only to the original purchase.
Our warranty is for purchases made through www.hicozy.com or the HiCOZY store on Amazon. For purchases made through other resellers, please contact them directly. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
30-Day Exchange & Return
Unsatisfactory products can be exchanged or fully refunded within 30 days of receipt. Only shipping fees will apply. If the return is due to product faults, HiCOZY will provide a prepaid shipping label for the return and will be responsible for the shipping costs. If the return/replacement is due to personal reasons, buyers should cover the shipping fee. We do not charge a restocking fee for any after-sales services.
RETURNS DEPARTMENT, HiCOZY
7423 DOIG DRIVE
GARDEN GROVE CA 92841
Procedures for returns:
- The buyer needs to provide the order number from online purchases made through HiCOZY or HiCOZY's authorized resellers and visible proof of the defective item(s) (photos or video).
- HiCOZY will provide a full refund or new replacement solution for any quality-related issues.
- We will cover the return shipping fee if the item needs to be sent back to our warehouse for inspection.
2.Received a wrong item:
- Please show us the whole package you received and return items must be in original condition.
- We would be under the responsibility to issue you a full refund or send you a correct new product, once the returned item is received.
- HiCOZY will pay the shipping cost of the return and reshipment.
3.You purchased the wrong Item/You don’t want the item:
- We do not charge a restocking fee.
- The shipping cost of the return and replacement is undertaken by the buyer.
- HiCOZY will not grant a full refund unless the item is intact after it is received. Any product that has been used does not qualify for a return or exchange.
- If your shipment arrives and is missing any parts, please contact us or submit your accessory application directly online. We will send the missing parts to you from our warehouse ASAP.
- HiCOZY is responsible for the shipping cost.
- If your shipment status is not updated within 5 days and you suspect that your package is lost or missing, please try to contact the carrier with your tracking number.
- If contacting the carrier does not resolve the issue, you can reach out to us with your order and tracking numbers so we can initiate a lost package claim.
- The claim process may take up to 5 business days until an official confirmation is received from the shipping company. We may also arrange a new shipment for you first.
Return/Exchange Service Procedure
- Please fill in the specific application form of each service and kindly provide us with the information required in “Warranty Info” page.
- HiCOZY support will respond within 24-48 hours.It may be necessary to return the defective device for quality inspection before HiCOZY sends a replacement.
HiCOZY will replace any products found to be defective due to manufacturer flaws based on eligibility. Warranty length varies depending on the specific product you purchased. This warranty extends only to personal use and does not extend to any product that has been used for commercial, rental, or any other use for which the product is not intended for. There are no warranties other than the warranties expressly set forth with each product.
This warranty is non-transferable. HiCOZY is not responsible in any way for any damages, losses, or inconveniences caused by equipment failure, users’ negligence and abuse, users’ noncompliance with the user manual and any additional safety, use, or warnings included in the product packaging and manual.
Note: Warranties on all replacements follow the same warranty time frame of the original defective item. Warranties on products are void after having been fully refunded.
This warranty does not apply to the following:
- Damage due to abuse, accident, alteration, misuse, tampering, or vandalism
- Unsupervised use by children under 18 years of age
- Products without sufficient proof of purchase
- Improper or inadequate maintenance
- Purchases from unauthorized resellers
- Lost or stolen products
- Damage in return transit